Customer Service Advisor - Newark

Newark, Nottinghamshire
  1. Full Time
  2. Contact Center
MASNWK053
Posting date:09 Aug, 2018
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Salary: £19,500 + £3,200 OTE Bonus


Rotating shift pattern: 37.5 hours a week, shifts patterns 8am to 6pm Monday to Friday.


Newark



Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.


Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.


And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you. You can also expect opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.


Customer Operations at Vodafone

We’re passionate about exceeding our customers’ expectations and making a big difference to their lives, always really committing to deliver the best possible service. Whether it’s on the phone or online, we are there to provide vital support when our customers need it. We strive to make sure that through our products and services, people feel free to live their lives their way and that their journey with us is as simple as it can be.


About the role

Do you enjoy solving problems and communicating with others? Our Customer Service Advisor’s take ownership for calls from business customers that have queries with their telephony package known as ‘OneNet’ - this is a market leading solution integrating customer’s mobile and fixed line handsets. They strive to resolve queries at first contact and work as part of a close-knit team, so building relationships is key. It’s important you’ll be a great listener and communicator - as that’s what excellent service is all about.


Proud to be in The Sunday Times 25 Best Big Companies To Work For 2018




Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business and we are committed to building an inclusive work environment. This respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.


We're thrilled to be a Stonewall Top 100 Employer and to have been awarded Number 1 Best LGBT+ & Friends Network


Your future is exciting. Ready? 




Just some of our recent awards