Customer Service Advisor - Newark

Newark, Nottinghamshire
  1. Full Time
  2. Contact Center
MASNWK070
Posting date:31 May, 2018
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Salary: £19,500  + £2,000 bonus + great benefits


Monday to Sunday (37.5 hours a week) shifts between 8am and 9pm on a rotational basis. Note, the late shift is not a daily occurrence but does form part of the working pattern in order for us to support our customers,  4 x 9hrs and 1 x 3.5hrs


Newark


Join Vodafone as a Customer Service Advisor in Newark and you will be provided with the training, development and support to provide best-in-class customer service. In return, we’ll give you a brilliant benefits package that really makes a difference and a vibrant work environment that will soon feel like home. 

As one of the UK’s biggest global brands we are investing in Newark, bringing hundreds of new jobs into our customer service team. Because of this growth we have lots of opportunities for career progression, with some of our recent joiners developing quickly into Team Leaders.

 

We are a global company but a close-knit team that gets a real buzz from working together. We invest in a three-week training period so that you get to really know your colleagues and the standards we set in customer service. Close support is provided, tailored for our people’s needs. Team leaders and management are really approachable and always on hand to help with any problem or situation.


Our Advisors need the empathy, ability and personality to provide a great customer experience for all our customers. You will handle all sorts of queries relating to our mobile products and look to resolve situations at first contact with a happy customer.

 

If you’ve worked in retail, customer service or a call centre before that would be great, but previous experience isn’t necessary as we’ll give you all the training and support you need.   

 

As well as a highly competitive salary we offer a benefits package that includes:

 

-  33 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days

-  Up to 80% discounted SIM only and Broadband packages for yourself, your family and friends

-  Barista style coffee shop

-  Discounts at 100s of high street stores

-  World leading maternity package

-  Free health assessments to support your well-being

-  Plus many more

 

Proud to be in The Sunday Times 25 Best Big Companies To Work For 2018





Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business and we are committed to building an inclusive work environment. This respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.


We're thrilled to be a Stonewall Top 100 Employer and to have been awarded Number 1 Best LGBT+ & Friends Network


Your future is exciting. Ready? 



Just some of our recent awards