Customer Service Advisor - Newark

Newark, Nottinghamshire
  1. Full Time
  2. Contact Center
Posting date:15 Jul, 2019




Home Broadband Customer Service Advisor – Newark

Salary: £20,000 + £3750 annual bonus + excellent benefits

Shift pattern: Monday to Sunday (37.5 hours a week) shifts between 8am and 9pm


About the role


Do you have a passion for great customer service? We’re looking for brilliant Customer Service Advisors - to give an exceptional customer experience and take ownership of all sorts of queries relating to our home broadband products and services and resolving at first contact. Calls can be anything from general queries, billing enquiries, connection issues and diagnostics. You’ll work closely with other departments to resolve queries, so building relationships is key. You will need to keep the customer updated every step of the way so It’s important to be a great listener and communicator.

We’ll reward your hard work and customer service skills with a great package.

Excellent internal career progression opportunities – join our “Leadership Development” programme. It will be our ongoing mission to support your personal development – it’s as important to retain our employees as it is our customers! 


34 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days.



40% discounted pay monthly plan for you and 60% off packages for your family and friends.



Discounts at 100’s of high street stores.



World leading maternity package. Alongside pension and share plans



Be involved with a team of people who genuinely enjoy their work and the people they work with



Why Should you choose Vodafone for your next career move?



Sometimes it’s not all about salary. What about knowing you are joining a company for a genuine career? A company that will invest in you and that also does a lot for the wider community and things that impact our everyday life.



We love supporting and getting involved with our local communities through fundraising and volunteering activities.



At Vodafone, who we are and what we stand for are at the heart of our business. Our network carries the calls that can make someone’s day or a difference to their life. We listen to our customers and through recent feedback we have brought our Customer Service function back to the UK to continually help us improve and get better



Our Values are everything to us, speed, simplicity and trust: by being quick to deliver. We ensure we are Ready to be at our best, Ready to connect for good, Ready to shape the future, and Ready to be ourselves and belong. - The Future is Exciting - Ready?




The application process takes minutes, so don’t waste time, apply now!









































































































































































































































































































































































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