Customer Service Advisor - Newark

Newark, Nottinghamshire
  1. Full Time
  2. Contact Center
MASNWK071
Posting date:10 Sep, 2018

Customer Service Advisor

 

Monday – Sunday, shifts between 8am – 9pm 37.5hrs per week


£19,500 + £2,000 Annual Bonus and great benefits

 

Are you customer focused?  Do you enjoy talking to people?

Can you handle difficult situations and do you enjoy the thrill of being resilient? Can you handle objections? Do you have the will to fix things first time for our customers?

Yes ….

This role is about customer service and you will be taking calls from our customers that your need support and help with their home broadband accounts.

Our ultimate goal is to deliver exceptional customer service but there are bound to be some challenging conversations in this role so it’s up to you to be resilient and handle their objections as well as delivering a fabulous experience and solving problems in a timely manner.

It takes a lot of rapport building and sometimes objection handling to ensure the right outcome for the customer and the business, meaning to be successful in this role you need to be:

·         Consistently positive, resilient and engaging  

·         Empathetic and able to build rapport quickly

·         Determined to continuously deliver and succeed

·         Creative and willing to challenge the status Quo

Regardless of who you are, where you come from and no matter what your background is - Vodafone offer a first class, comprehensive training package with a dedicated Training team, Managers and coaches all working together to enhance your skills and behaviour(s) to ensure you become a stellar, successful Advisor.

The rewarding package … What’s in for me?

 

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We can offer you a rewarding career and fabulous internal progression routes – We operate in 26 countries and are just about to launch 5G to the nation and 4G on the moon.

 

We offer flexibility in how you work that helps you do your job in a way that suits you. You can also expect opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle from 80% discount on your mobile to hundreds of retail discounts, holidays, biking to work… the list is endless.

 

·    Internal development program “Aspire” to train our next generation of Team Managers. It will be our ongoing mission to support your personal development – it’s as important to retain our employees as it is our customers! 

·    33 days’ holiday per year! (including 8 bank holidays) with the option to buy or sell an additional 5 days leave... If that wasn’t enough, you’re also entitled to an additional 3 days leave per year to support a Charity of your choice.

·    Up to 80% discounted SIM only and broadband packages for yourself, family and friends.

·    Award winning, world and market leading maternity package. Alongside the pension and share save plans.    

 

So what are you waiting for? Come and join a vibrant team and be involved with people who genuinely love their job and those they work with. Apply now!

 

Giving something back… Connections

 

Our customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work that’s why Vodafone support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love and the best thing about it is that you can make this all about you and your choices…

 

Have you seen our new Dream lab app – it’s simply amazing

 

Commitment from Vodafone

 

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business and we are committed to building an inclusive work environment. This respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.


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