Customer Service Advisor - Client Site - Walton Oaks

  1. Full Time
  2. Contact Center
Posting date:23 Apr, 2019

Customer Service Advisor - Based on Client Site - Walton Oaks

Salary - £22,000 + up to £2,000 bonus + great benefits  

Monday to Friday 8am – 6pm


Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.


Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.


And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.


Customer Operations at Vodafone 


We’re passionate about exceeding our customers’ expectations and making a big difference to their lives, always going the extra mile to deliver the best possible service. Whether it’s on the phone or online, we are there to provide vital support when our customers need it. We strive to make sure that through our products & services, people feel free to live their lives their way and that their journey with us is as simple as it can be.  


About the Role


Working within the Onsite team, which provides in-house mobile and fixed line support to some of our largest corporate accounts, you will be joining a team of advisors providing support from our customer sites.


Your responsibilities will include

  • Keeping the account within SLA
  • Work may involve the handling of billing and general account queries, network support, processing of orders
  • Maintaining account and ensuring all queries are answered within a timely manner ensuring quality on email responses is maintained
  • Ensuring BAU activities are completed
  • Working with wider Vodafone team
  • Providing handover documents

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