Customer Service Adviser - based on client site

Leicester, Leicestershire
  1. Full Time
  2. Contact Center
Posting date:02 Dec, 2019

Customer Service Adviser - based on client site


Monday - Friday 8am - 6pm


About the role

Your role will be to manage the day to day running of one of VCL’s prestigious Corporate Customers. To ensure customer loyalty through quality, speed and innovation. To drive value into the customer’s business through engaging in pro-active improvement projects. Instrumental in building relationships with internal and external stakeholders. The Onsite Adviser will be based on-site within the offices of the customer, and is key to the success of the smooth running of that business`s mobile strategy.

Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner
Proactively build relationships with the customer and other key external stakeholders to ensure the smooth running of the customer accounts. Keeping the account within SLA.

Support with training of all cover advisors to ensure we maintain a seamless level of service.

Manage and assist with project work, being responsible for the delivery of aspects of project work, (i.e., NMR call recording, Wi Fi calling, graduate roll-out.)
Supporting other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site.
Be an expert on multiple Onsite accounts to be able to provide cover to multiple accounts i.e. between 2 - 20 accounts

Attend customer meetings in support to Account and Service Management team in management of the account

Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing.

We’ll reward your hard work and customer service skills with a great package.

Excellent internal career progression opportunities – join our “Leadership Development” programme. It will be our ongoing mission to support your personal development – it’s as important to retain our employees as it is our customers! 

36 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days.

Up to 80% discounted SIM only and Broadband packages for yourself, family and friends.

Discounts at 100’s of high street stores.

World leading maternity package. Alongside pension and share plans

Be involved with a team of people who genuinely enjoy their work and the people they work with

Why Should you choose Vodafone for your next career move?

Sometimes it’s not all about salary. What about knowing you are joining a company for a genuine career? A company that will invest in you and that also does a lot for the wider community and things that impact our everyday life.

We love supporting and getting involved with our local communities through fundraising and volunteering activities.
At Vodafone, who we are and what we stand for are at the heart of our business. Our network carries the call that can make someone’s day or a difference to their life. We listen to our customers and through recent feedback we have brought our Customer Service function back to the UK to continually help us improve and get better

Our Values are everything to us, speed, simplicity and trust: by being quick to deliver. We ensure we are Ready to be at our best, Ready to connect for good, Ready to shape the future, and Ready to be ourselves and belong. - The Future is Exciting - Ready?

The application process takes minutes, so don’t waste time, apply now!

Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business, and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences. We are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company

Life at Vodafone

Reviving Vodafone’s Retail

Out on the road with our Field Manager Louis

Just some of our recent awards