Customer Service Adviser – Based On Client Site (Edinburgh)

Edinburgh, Lothian
  1. Full Time
  2. Contact Center
Posting date:29 Jul, 2019

Customer Service Advisor – Client Site

Salary: £24,000 + bonus, great benefits and career opportunities

Shift pattern:  Monday – Friday (No Weekends) 37.5 hours a week between 8am and 6pm


Working within the Onsite team where Vodafone provides in-house mobile and fixed line support to some of our largest corporate accounts. You will be joining a team of advisors providing support from our customer sites.


Proactively build relationships with the customer and other key external stakeholders to ensure the smooth running of the customer accounts. Keeping the account within SLA.


Work may involve the handling of billing and general account queries, network support, and processing of orders


You will be maintaining accounts and ensuring all queries are answered within a timely manner ensuring quality on email responses is maintained and working with the wider Vodafone team.


We will give you the ability to let your customer service skills shine, and be given the opportunity to build strong relationships with your customers and understand and meet their individual needs.


What is the client looking for from you?


Good experience in supporting mobile phone users of all abilities


Proven technical knowledge in mobile devices and applications.


Keen to grow out of a largely technical role and gain experience in other aspects of a corporate environment.


Is keen to learn fresh skills – helping us develop our mobile strategy, make technical presentations to users, run tech workshops, etc.



We’ll reward your hard work and customer service skills with a great package


Excellent internal career progression opportunities – join our “Leadership Development” programme. It will be our ongoing mission to support your personal development – it’s as important to retain our employees as it is our customers! 


36 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days.


Up to 80% discounted SIM only and Broadband packages for yourself, family and friends.


Discounts at 100’s of high street stores.


World leading maternity package. Alongside pension and share plans


Be involved with a team of people who genuinely enjoy their work and the people they work with


Why Should you choose Vodafone for your next career move?


Sometimes it’s not all about salary. What about knowing you are joining a company for a genuine career? A company that will invest in you and that also does a lot for the wider community and things that impact our everyday life.


We love supporting and getting involved with our local communities through fundraising and volunteering activities.

At Vodafone, who we are and what we stand for are at the heart of our business. Our network carries the call that can make someone’s day or a difference to their life. We listen to our customers and through recent feedback we have brought our Customer Service function back to the UK to continually help us improve and get better


Our Values are everything to us, speed, simplicity and trust: by being quick to deliver. We ensure we are Ready to be at our best, Ready to connect for good, Ready to shape the future, and Ready to be ourselves and belong. - The Future is Exciting - Ready?



The application process takes minutes, so don’t waste time, apply now!


Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business, and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences. We are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

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