Customer Sales Advisor - Wythenshawe, Manchester

Wythenshawe, Greater Manchester
  1. Full Time
  2. Contact Center
MASMANTS5
Posting date:05 Nov, 2018

Sales Advisor – Wythenshawe, Manchester


£18,500.00 basic salary (£9.48 per hr) plus average OTE of £9000pa (subject to meeting various monthly sales targets)

 


 

Monday – Sunday, shifts between 8am – 8pm. 37.5hrs per week.

    

 

Are you customer focused? Target driven? hungry to earn lots of money…? £££ Our Inbound Retention Advisors are exactly that and we want you to apply now if you feel you are too!  

 

The fundamentals of this role, is to take calls on an inbound basis from our existing customers and to retain their business with Vodafone. Sometimes, people may be expressing their wish to leave, so it’s down to you to quickly reaffirm all of the reasons why they chose Vodafone to begin with and why they need to remain with us. With their busy lives, Customers’ requirements are ever changing, so you need to ask questions to establish what their needs in their current lifestyle and upgrade them onto the best possible package.  It takes a lot of rapport building and sometimes objection handling to ensure the right outcome for the customer and the business, meaning to be successful in this role you need to be:

 

Consistently positive, resilient and engaging  

 

Empathetic and able to build rapport quickly

 

Determined to continuously deliver and succeed

 

Level headed, mature mind set - combined with enthusiasm, energy and drive

    

Regardless of who you are, where you come from and no matter what your background is - Vodafone offer a first class, comprehensive training package with a dedicated Training team, Managers and coaches all working together to enhance your skills and behaviour(s) to ensure you become a stellar, successful Retention Advisor.


What’s in it for me? We’ll reward your hard work with an exceptional package to match.

 

Incentives to win holidays abroad. (Recent wins include Dubai, Croatia and South Africa!)

Internal development program “Aspire” to train our next generation of Team Managers. It will be our ongoing mission to support your personal development – it’s as important to retain our employees as it is our customers! 

 

33 days holiday per year! (including 8 bank holidays) with the option to buy or sell an additional 5 days leave.

 

Onsite Gym

 

Barista style coffee shop

 

Up to 80% discounted SIM only and broadband packages for yourself, family and friends.

 

Discounts at HUNDREDS of high street retailers.

 

Award winning, world and market leading maternity package. Alongside the company pension and share save plans.

 

So what are you waiting for? Come and join a vibrant team and be involved with people who genuinely love their job and those they work with. Apply now!

    

 

You need to have full rights to work in the UK, prior to your application

    

 

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognized, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business and we are committed to building an inclusive work environment. This respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

   

In return for our investment, we would expect you to be fully committed to the role for a minimum of 24 months


Life at Vodafone

An interview with our Commercial Specialist James

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