Customer Sales Advisor - Stoke on Trent
Customer Sales Advisor
Salary £17,500 + £7,000 to 9,000 OTE (uncapped) + brilliant benefits
Shift Pattern: Monday to Sunday, 37.5 hours per week, shifts between 8am and 8pm
Join Vodafone as a Customer Sales Advisor for the chance to earn uncapped commission. You’ll be provided with the training, development and support to give you every chance of earning brilliant rewards, with typical on-target earnings of £24,500 to £26,500 but the chance to earn much more. We’ll also give you a great benefits package and a vibrant work environment that will soon feel like home - this is a fantastic opportunity you won’t want to miss.
In this dynamic and varied role, you will be right at the heart of the customer experience whether you’re taking that initial call at the start of their journey, or taking that make or break call when the contract has come to an end. It will be your role to get to the bottom of any issues the customer may have, ensuring they remain connected to products and services that best suit their needs.
If you’ve worked as a Sales Assistant, Sales Executive or Telemarketer before that would be great, but previous experience is not necessary. We are looking for people with good communication skills, passion and a desire to become a successful Advisor. You will have the ability to identify the customer’s needs through effective fact finding ensuring that your customer is getting the best possible deal that fits in with their lifestyle. Resilience, determination, empathy and the rapport to quickly develop a relationship with any customer are key traits that you’ll need to provide excellent service.
Regardless of your background this role is all about your personality and behaviours - we’ll provide you with all the training that you need.
We are a global company but a close-knit team that gets a real buzz from working together. We invest in an initial three-week training period followed by a 3 month on-the-job coaching academy so that you get to really know your colleagues and the standards we set before helping our customers with their queries and problems. Close support is provided, tailored for our people’s needs. Team leaders and management are really approachable and always on hand to help with any problem or situation.
As well as brilliant earning potential we offer a benefits package that includes:
- 33 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days
- Up to 80% discounted SIM only and Broadband packages for yourself, your family and friends
- Onsite barista style coffee shop
- Discounts at 100s of high street stores
- World leading maternity package
- Free health assessments to support your well-being
- Plus many more
- ShareSave scheme, opportunity to buy shares at a discounted price
Proud to be in The Sunday Times 25 Best Big Companies To Work For 2018
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.
We're thrilled to be a Stonewall Top 100 Employer and to have been awarded Number 1 Best LGBT+ & Friends Network
Your future is exciting. Ready?
Please advise if you require any alterations or adjustments to support you through our recruitment process. If so please contact us on firstname.lastname@example.org