Customer Experience Product Manager

Newbury, Berkshire
  1. Full Time
  2. IT/Technology
Posting date:12 Apr, 2018

Role Title: Customer Experience Product Manager


Role Location: Newbury



Here at Vodafone, we connect everybody to live a better today, and build a better tomorrow. That could be providing super fast network speeds to smartphones, providing ‘unified communications’ through fixed solutions, making the lives of farmers easier with mobile money payments or streaming music into as a part of our IoT solutions. The Vodafone Internet of Things (IoT) programme is designed specifically to meet the needs of new and evolving business verticals, growing at 20% per year to reach €2bn incremental revenue across Vodafone Operating Companies, Affiliates and Partners by the year 2020.


To fulfil the Technology requirements of the IoT programme, Vodafone Group has developed its own IoT Service Platforms to target the key strategic growth area of IoT & Consumer Electronics. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.


Are you ready to help our customers discover, understand and enjoy the best that connectivity can offer? The adventure starts here.


Our Team:


The IoT Connectivity Product Management team are responsible for defining and driving the product roadmap for the world leading IoT Connectivity Platform and we are looking to expand with new talent who can work with IoT Line of Business, Group Technology, Regulatory, CXX, Digital Telco & marketing organisations to drive a leading edge CXX and Marketplace evolution through the introduction of new products according to overall IoT and Vodafone Strategy.


With us you will:

  • Create and Maintain Product ownership of our IoT Connectivity customer touch points as part of IoT Connectivity  Roadmap

  • Manage and create Marketing Requirement Specifications for Market Place and Customer Experience and drive product differentiation and create a world leading IoT CXX.

  • Work with account and pre-sales teams to support customer opportunities to deliver the right experience and tools for our customers

  • Manage requirements and demands by collecting inputs from inside the business, customer insights, industry trends and competition


What you can expect from us:  (benefits)


You will join the product team that is responsible for the IoT Platform at the heart of Vodafone’s IoT revenue growth.  As part of this team you will have support from Vodafone IoT Product and Services as a key stakeholder and input to driving Vodafone Digital Telco vision and what this means for IoT Connectivity.


You will receive support and training from experienced IoT product managers, Vodafone academy as well as the opportunity to work with leading Global Tier 1 Customers and have exposure to some of the leading sales and engineering teams who have created and built a world leading IoT Connectivity platform.


We need you to have:

  • Product management in the context of product/solution development

  • Experience in UX and market place products and design

  • Excellent communication skills (both written and verbal)

  • Good understanding of mobile products, user interfaces and IT systems

  • Ability to work in an environment where priorities and tasks may change quickly.

  • Deliver results under pressure, ability to contribute to overall vision and translate into 18 month roadmap, working through wireframes and a level of detail

  • Ability to manage stakeholders in a complex environment. Influencing diverse resources to delivery challenging outcomes whilst maintaining operational performance

‘’Digital transformation is a journey not a one off-event. It needs to be nurtured and grown by talented people who experiment, fail fast and innovate at pace’’.


Commitment from Vodafone:


We are not only multinational but multicultural too. Diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences. If you have a disability, learning difficulty, medical condition or any other individual need, please don’t hesitate to reach out to us on


If you have any questions left:


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