Customer Care Team Leader - Manchester

Manchester, Greater Manchester
  1. Full Time
  2. Contact Center
MASMAN556
Posting date:27 Nov, 2018
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Customer Care Team Leader – Manchester, Wythenshawe

    

 

Shift pattern: 37.5 hours a week, Monday to Sunday with shifts between 8am and 9pm

    

 

Competitive salary and great benefits

     

 

About the role

    

You will lead a successful team of Customer Service Advisors. You’ll lead, manage and develop up to 15 Advisors, setting clear and stretching performance goals. Creating an environment where our employees are motivated and engaged through effective communication and coaching and ultimately ensuring our customers’ queries are resolved swiftly.

 

 

What do I need?

   

Proven experience of managing, developing and motivating high performing teams is vital – As well as a proven track record of implementing continuous improvement initiatives that have enhanced both the customer experience and employee engagement. 

 

Supporting and coaching the team is a big part of the role, so you’ll need to have strong people management experience. Then there’s something a bit more inbuilt - the communication skills and empathy you need to swiftly develop a rapport with anyone, that’s what great leadership is all about.

 

Why Vodafone?

 

     

Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognized, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company:

 

  

  • 33 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days

  • Up to 80% discounted SIM only and Broadband packages for yourself, your family and friends

  • Proud to be in The Sunday Times 25 Best Big Companies to Work for 2018

  • Number 1 Best LGBT+ & Friends Network

  • Barista style coffee shop

  • Discounts at 100s of high street stores

  • World leading maternity package

  • Free health assessments to support your well-being

  • Plus, many more

    

 

Commitment from Vodafone

    

Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

   

If you believe that this could be the career for you, then what are you waiting for?

 

Simply click apply and one of our dedicated and friendly recruiters will be in touch with you to discuss the next steps.

   

The Future is exciting – Ready?

 

 

 


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