Credit Advisor - Wythenshawe, Manchester

Wythenshawe, Greater Manchester
  1. Full Time
  2. Contact Center
Posting date:09 Oct, 2018

Credit Advisor, Manchester

Salary: £21,500 + performance related bonus + excellent benefits

Shift pattern: Monday to Friday (37.5 hours a week) shifts between 9am and 5pm

About the Role

As a Credit Advisor with Vodafone, you will be managing the accounts of some of our highest billing fixed line corporate clients. For this exciting opportunity, we’re looking for motivated individuals who can communicate effectively across the business. You will also be building and maintaining relationships with both clients, customers and colleagues alike. 

Working closely with our corporate client base, your responsibilities will include:

Ensuring payment terms are adhered to and handling queries in a timely manner to get them efficiently resolved for the good of the business. 

The ability to work well under pressure and being able to use your own initiative is essential in this role, and a good knowledge and understanding of Microsoft 

Excel would also be highly beneficial

The ability to build and maintain key stakeholder relationships

This challenging and rewarding role offers fantastic benefits, a clear development path and has great earning potential for target driven people who are looking to establish themselves as a key part of our finance team


Key accountabilities and decision ownership:

·    Achieve/exceed monthly cash collection and aged debt targets, taking accountability to notify the Credit Manager in advance of any circumstances that may impact target achievement

·    Owns the end to end Credit & Collections relationship with allocated account

·    Provide high levels of Customer Service to internal and external customers

Personal attributes/technical skills/ professional qualifications:

·    Good knowledge of systems and ability to use Microsoft Excel, Word and email (Outlook)

·    Strong numeral skills

·    The ability to work independently and communicate effectively

·    Previous experience of delivering commercial credit and collections activity or delivering targets through a customer facing operation

·    Membership of the Institute of Credit Management would be advantageous



CICM Study support

No weekends!

Excellent internal career progression opportunities – join our “Leadership Development” programme

Up to 80% discounted SIM only and Broadband packages for yourself, your family and friends

We believe the health and happiness of our people is central to our success as a business – to achieve this we offer free health assessments to support your well-being

Onsite gym

Barista style coffee shop

Discounts at 100’s of high street stores

World leading maternity package

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

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