Continuous Improvement & Process Excellence Lead

Newbury, Berkshire
  1. Full Time
  2. Strategy
Posting date:28 Nov, 2018
Role Title: Continuous Improvement & Process Excellence Lead
Location: Newbury
Manager Paul Barton

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

Vodafone Global Enterprise partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?

Our Team:

Group Operations Centres of Excellence is looking for a highly experienced transformation and continuous improvement individual to join an effective and established team focused on delivering transformational projects with sustainable efficiencies and acting as the guardians for all processes, communications, enablers and methodologies.

This lead role will be own several business critical projects across Group Enterprise Commercial & Operations. These could be process redesign/automation, operating model redesign and implementation, strategy deployment, methodology creation and roll out, or other such initiatives all with the aim of driving efficiencies and reducing waste across the business. They will also be proactively looking for areas of improvement across Commercial & Operations as well as interacting functions and proactively driving change into the business. All members of the team are accountable for embedding tools and techniques for continuous improvement across the wider community as and when required. They will act as the gate keeper for interacting functions ensuring any changes are subject to impact assessments and approvals.


They are responsible for ensuring that the organisation has the appropriate methodology, tools and processes to perform in an optimum way, analysing the performance and trends, through KPI analysis & reporting, whilst conducting various qualitative reviews to provide continuous improvement programmes and deliver demonstrable and quantifiable benefits.

With us you will:
  • Accountable to own, drive usage and develop relevant methodologies.
  • Accountable to own & deliver transformation projects/programs across operations, driving continuous improvement.
  • Accountable for defining and delivering against business cases and benefits realisation plans. For all projects and programs owned.
  • Accountable for owning communications and relationships with complex networks of stakeholders. From all levels.
  • Responsible for ongoing coaching and support of team members
Apply if you have:
  • Previous experience working in a large complex environment
  • Knowledge of/or an continuous improvement qualification qualification such as 6sigma, Lean or Kaizen
Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions, please don’t hesitate to reach out to us on

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