Consumer Technical Care Agent - Newark

Newark, Nottinghamshire
  1. Full Time
  2. Contact Center
MASNWK062
Posting date:Tue 04, 2018
 Salary: £19,000 + £3,000 OTE bonus and great benefits 37.5 per week. Week One: 10am to 6pm with one Saturday, week two: 1pm to 9pm with no weekends, week three: 8am to 4pm. Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us. Do you have a passion for customer service? Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love. And what’s it like to work here? We have built an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you to do your job in a way that suits you. You can also expect opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle. Customer Operations at Vodafone We’re passionate about exceeding our customers’ expectations and making a big difference to their lives, always being really committed to delivering the best possible service. Whether it’s on the phone or online, we are there to provide vital support when our customers need it. We strive to make sure that through our products & services, people feel free to live their lives their way and that their journey with us is as simple as it can be. About the role Our Technical Care Advisor’s take ownership for calls from customers that are experiencing technical difficulties, striving to resolve at first contact. They work closely with our third line support teams to resolve queries, so building relationships is key. It’s important you’ll be a great listener and communicator - as that’s what excellent service is all about. Commitment from Vodafone Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

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