Concierge 24hrs/week - Bon Accord Aberdeen (Partner Store)

Aberdeen, Aberdeenshire
  1. Part Time
  2. Retail
Posting date:09 Aug, 2019

Retail Concierge within the Aberdeen Vodafone Partner store – Creating a dynamic sales experience and exceptional customer journey

£9.50 per hour plus monthly Bonus


Our Partner stores are a fresh opportunity to make your mark in retail, offering a number of benefits from a generous bonus scheme to great development. It is more than just mobile, pushing forward with innovative IoT products and gigafast broadband is just the start. You will be maximising sales opportunities while delivering award worthy sales through service experiences.

Is a Partner role for me?

Over the last few years, Vodafone has been busy reaching out to eager entrepreneurs, both within our business and externally to revitalise our high street presence by putting our stores in their hands. Partnering together we are allowing them to do what they do best and provide their customers with an exceptional experience, while we do what we do best and bring exciting products and our award-winning network to all our customers. Joining a Partner store is more than just a retail role, it is a chance to grow and develop within a business while you help to shape and define its brand.

We are looking for someone like you.  Someone who can think fast and deliver service with a smile.  As one of our dedicated customer experience leaders, you’ll meet and greet every single customer who enters our stores.

You’ll go out of your way to give the very best customer experience possible.  In fact, you’ll know just what it takes to keep people coming back for more.

In effect, you’ll act as a Maître D’ or Concierge.  It’s about managing the room (or rather your shop floor). So, you’ll make sure every customer is dealt with promptly and professionally.  You will also keep an eye on the customer service, identifying areas where you can coach and improve the retail advisers performance.

This isn’t a sales role and there are no line management responsibilities. Your success will be measured on how happy our customers are. Organised, approachable and with good attention to detail, your warm personality and positive attitude should shine through.  So you’ll need to have been responsible for customer satisfaction before. An understanding of the day-to-day operational requirements of a fast-paced retail or hospitality environment is important too.

Take your first step into an exciting future with Vodafone and apply now. 

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment that respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.

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