Commercial Manager

Greater London
  1. Full Time
  2. Digital
000000241879
Posting date:15 Mar, 2019
Commercial Manager
London, Smale House
Commercial and Campaign Job Family

Competitive salary + Excellent benefits

The Commercial Retention team shape and deliver the end to end strategy for saving customers by creating a strong understanding of customer retention needs across all Consumer products.  The team are responsible for delivering annual churn improvements in an efficient and valuable way. 

In this role you will create initiatives which support delivery of core metrics on churn, spend and driving additional revenue by working with key areas such as finance, product, analytics and customer insight 

You will also assess the effectiveness of in-flight activities, reporting on performance, forecasting future results and contributing to the planning process.

As a Commercial Manager your main responsibilities will include:
Lead development and measurement of retention and revenue stimulation activities.  Work with PAYM / PAYG /Home Broadband segments to identify areas of opportunity for revenue and margin uplift by increasing customer ARPU at point of retention.  Create and run test & learn strategies across all channels.
Create weekly forecasts for churn and the dependent variables in order to ensure performance is as per plan from a customer number, revenue, and spend perspective
Develop retention strategies to ensure the customer churn rate is in line with the market and activities are optimised to drive the desired results
Identify new opportunities to drive down churn & outflow value. Drive recommendations through to implementation

As a Commercial Manager you will have:
Extensive commercial experience (mobile telecoms experience preferable but not required)
Highly numerate and commercially minded. Proven ability to create & interpret complex commercial and financial analysis and make changes as necessary
Experience of working with operations teams and appreciative of constraints of delivery through customer facing areas such as retail and call centres
Competent and confident in relationship building and effectively able to influence senior management
Forecasting experience
Economic/financial (spreadsheet) modelling

If you are an individual with strong commercial acumen, apply now as this could be the prefect role for you.

Why Vodafone?
Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.


Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. 


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