Business Analyst - Mobile Payments
At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.
In joining the Commercial team here at Vodafone Group you will support our people in strengthening our position as an admired company in the eyes of our customers, shareholders and employees! The team is broad; you could be working within Brand, Commercial Management, Consumer Services, Terminals, M-Pesa or Customer Experience Operations. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?
The purpose of the role is to gather, analyse and document requirements for the development of Vodafone Mobile Money services, and to confirm the feasibility of these services by creating and testing business configuration solutions. As an ideal candidate you will likely have a proven track record in a Business / Systems analysis role, and be looking to progress your career in an exciting and rewarding environment.
To perform the analysis, definition and configuration of new M-Pesa services on the mobile money platform and associated integrations. You will be involved in the definition and delivery of business requirements and associated configuration solutions efficiently and safely in line with established standards.
Elicit requirements information from local market representatives and product experts, negotiate with stakeholders to understand real underlying requirements and priority.
Analyse, validate and organise information into business requirements documents, workflows and business configuration documentation.
Specify functional behaviour for the system, covering features, business process definition, user interface definition, report definition, business logic and Use Cases.
Work with the Test Manager, assist in the specification of Functional Acceptance Test strategy and test scenarios.
Work with the Risk and Compliance teams to complete new product and service risk assessments and ensure services reach Vodafone compliance standards.
Configure the mobile money platform in line with agreed business requirements.
Establish a network of contacts and continuously built strong relations with all stakeholders including customers, internal and external suppliers and senior management assuring engagement and commitment by all parties.
Experience of software development lifecycle is essential; examples of requirements specifications will be requested.
Experienced in the use of common business and systems analysis methodologies and modelling tools (e.g. UML, BPMN, Enterprise Architect).
Experience as a lead analyst, or managing the work of other analysts is desirable
Strong process and analytical skills, able to identify solutions to complex problems.
Strong business and customer focus.
Ability to work within a demanding environment, being a key contributor to a fast-moving product development process.
Ability to work reactively and proactively.
Ability to communicate and influence with tact and diplomacy.
Ability to build relationships within a multi-national, high-growth environment.
Demonstrable numerical, analytical and verbal skills, in particular well-developed written and verbal communication skills in English.
Experience of payments and/or money transfer business domain would be an advantage.
Experience working within a multi-national team and serving customers from multiple countries would be of benefit.
Formal Business Analysis qualification would be an advantage.
Formal Anti Money Laundering qualification would be an advantage.
Degree level, or equivalent.
Dedicated support and mentoring
Opportunity to develop and progress – plus a solid dedication to work-life balance. It all means you’ll have everything you need to advance your career, and achieve your full potential.
- Annual company bonus
- 28 day’s holiday
Contributory company pension scheme
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions, please don’t hesitate to reach out to us on firstname.lastname@example.org
Read more stories here: https://careers.vodafone.co.uk/life-vodafone/?page=1#content
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