Broadband Technical Care Advisor - Newark

Newark, Nottinghamshire
  1. Full Time
  2. Contact Center
Posting date:05 Jun, 2018

Broadband Technical Care Advisor

Salary: £21,500 + £2,000 potential bonus + great benefits

Shift pattern: 37.5 hours a week, 8am to 8pm (Monday to Friday & Sat/Sun 9-5.30pm)


Join Vodafone as a Broadband Technical Care Advisor in Newark and you will be provided with the training, development and support to provide best-in-class technical customer service. In return, we’ll give you a brilliant benefits package that really makes a difference and a vibrant work environment that will soon feel like home. 

Our Broadband Technical Care Advisors are part of our 2nd line Customer Service support team, working on technical diagnostics issues whilst speaking to our customers and 3rd parties. This role is all about problem-solving, resilience, determination and the rapport to quickly develop relationships on the phone.

You’ll be a problem-solver. You rise to the challenge of solving issues that someone else can’t quite tackle. So, if you have a 2nd line service technology background, we’d love to hear from you. You’ll also need knowledge of ADSL, FTTC and basic networking skills (IP addressing, DNS etc.) to be successful here.


We are a global company but a close-knit team that gets a real buzz from working together. We invest in a three-week training period so that you get to really know your colleagues and the standards we set in customer service. Team leaders and management are really approachable and always on hand to help with any problem or situation.


As well as a highly competitive salary and a great, fun working environment, we offer a benefits package that includes:

-  33 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days

-  Up to 80% discounted SIM only and Broadband packages for yourself, your family and friends

-  Onsite Gym

-  Discounts at 100’s of high street stores

-  World leading maternity package

-  Free health assessments to support your well-being

-  Plus, many more

Apply to join our brilliant team today for a love you’ll find hard to hide.

Proud to be in The Sunday Times 25 Best Big Companies To Work For 2018

Your future is exciting. Ready? 

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone we will give you access to our excellent flexible benefits programme that you would expect from global company.

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