Billing Operations Manager

Newbury, Berkshire
Posting date:05 Apr, 2018
Billing Operations Manager- £excellent + great benefits 

About the role

A genuinely unique team has been created to tackle a specific consumer market segment and this small unit is both agile and entrepreneurial in nature. Roles are broad, with significant opportunity for personal contribution and room to expand accountabilities.

This role will be a key role for supporting the day to day operation of Pay Monthly Retail Billing. A key responsibility is for the maintenance and operation of call rating and Billing. This includes understanding network, commercial or regulatory changes, reconfiguring the system to support the changes, testing and then monitoring the changes have been successful. Configuration changes will also be required to resolve ‘suspense’ or rejected usage as well as service or billing issues experienced by customers raised by the Customer Care or operational support teams.

Proactive monitoring and reconciliation will also be needed to ensure timely and accurate Billing. This is a ‘hands on’ role which will require excellent analysis and investigation skills as well as a strong technical background and strong SQL skills.  


- Billing system configuration and tariff maintenance
- Resolution of rejected usage
- Resolution of issues relating to Rating, Charging, Billing, Payments and provision of service 
- Proactive Assurance
- Reconciliation 
- Alert & exception Reporting


Key Skills/Experience:

- Telecoms Rating and Billing
- SQL and database manipulation
- Investigation and Problem solving

Consumer at Vodafone

Our consumer business is all about how we sell Vodafone to home customers, deliver a great experience and provide the best network in the future. It’s also about helping and giving customers the confidence to use our products and services. As technology advances and the demands of our customers change, we’re now offering a new converged service to allow customers to be confidently connected to their professional and personal worlds; and it takes a wide range of talents, skills and expertise to deliver this. 

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.

Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. 

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