Application Support Specialist

  1. Full Time
  2. IT/Technology
Posting date:23 Jun, 2020
Application Support Specialist

Location:     (Full-time remote working during COVID-19)

COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.



Could you help our Police, security and intelligence services fight terrorism and serious crime?

Passionate about making a difference? The Government Security Team’s goal is to support Law Enforcement in their mission to keep the public safe.  The Capability, Delivery & Support Team design, develop and implement the systems that power this mission.  
What will you be doing? 

As an application support specialist you will be a key part of our design, implementation and assurance team bringing to bear your technical expertise, industry knowledge and people skills to ensure our solutions meet business, operational and external stakeholder needs.  


You will be accountable for maintaining the operational capabilities for our compliance platforms, ensuring our operational teams have the tools, systems and support required to meet our legislative obligations.  You will also support the Domain Architects in designing solutions to meet new challenges and deliver new capabilities.



  • Lead on fault and issue management for production systems to ensure we maintain operational effectiveness
  • Provide technical support for operational changes affecting live service platforms for new deployments and changes to existing capabilities. 
  • Provide Technical Assistance to system users (external and Internal) to resolve operational issues
  • Troubleshoot and resolve technical issues with live service platforms to include network, data, application and databases
  • Manage our third-party suppliers to perform routine maintenance activities such as service failovers, system changes,  IT Health Checks, penetration tests and patch management
  • Assist in the development, implementation and management of overall service and support model maximising the effectiveness of internal and vendor teams
  • Identify opportunities and drive changes to improve Operational effectiveness of compliance systems to ensure they are fit for purpose and suited to our customers’ needs.
  • Maintain awareness of overall UK network and architecture, assessing the impact of upcoming/proposed changes to Vodafone’s network or products/services on live service platforms
  • Support the Domain Architects and Solution Designers in developing new propositions and solutions to meet our Customers’ requirements under UK legislation


Who are we looking for?  


  • Previous experience working in IPA compliance systems as well as experience of working with telecommunications data 
  • A good understanding of fixed and mobile networks
  • Enthusiastic and keen attitude to developing knowledge in existing and upcoming technologies.
  • Ability to build and maintain strong ongoing relationships across a business with internal and external stakeholders. 
  • Knowledge of current relevant UK legislation (IPA, GDPR etc.)
  • Security cleared to SC level and willing to undergo higher level clearance checks if required

The future is exciting. 


Life at Vodafone

Out on the road with our Field Manager Louis

Q&A with Marcus a New Starter in the Business Analysis Team

Just some of our recent awards