3rd Line Optical Engineer

Newbury, Berkshire
  1. Full Time
  2. IT/Technology
Posting date:20 Nov, 2019
3rd Line Optical Engineer
Location – Newbury or Birmingham

What’s the role?

This is a 3rd line technical support role where provide support to all internal and external customers across the Vodafone UK Optical platforms, taking a lead role during business escalations to ensure timely restoration of customer service and protect Vodafone brand reputation. 

What will you be doing?

You will represent the department internally with key stakeholders and externally with customers and equipment vendors, owning all Technical escalations and drive resolution and service restoration for complex issues, ensuring the effective delivery of new equipment, software releases and systems in to the assure community.

Most of the work will be 

This role involves Operational Vendor Management (review forums, Technical escalations), leading on best practice for owned platforms and support areas of the business such as network, provide/build teams and Operation teams.

What’s needed?
  • Experience in an appropriate telecommunications field with a high level of understanding of the technologies used within Vodafone fixed networks. 
  • Strong analytical approach to problem solving.
  • Self-starting – identify,own and resolve technical and process issues
  • Demonstrate a strong track record of delivering best in class customer service
  • You will need to be eligible for SC clearance to be considered for this vacancy
Ideally, you will have the following Technical Knowledge:
  • Expert equipment knowledge of Ciena, platforms. 
  • Expert understanding of OTN, SDH, Ethernet & Optical Transmission systems
  • Degree or equivalent preferred but not essential with relevant experience
What’s in it for you? 

Great reward with a competitive basic.  You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best! 

Love to travel? 28 days holiday + bank holidays (option to buy or sell 5!) plus leading travel brand discounts.
Planning for the Future? Get a head start with our fantastic contribution matching pension scheme or our award winning maternity policy.
Are charities close to your heart? 3 paid leave days for charity projects of your choice and matched fundraising.
Looking to Learn? Develop a career on your terms with the Vodafone University.
Love to Shop? Enjoy discounts with the UK’s best-known brands, restaurants and days out with the family.
What about your phone? Great discounts available for you, your family and your friends!
Want more me time? Thrive at Vodafone, a tool to help you find a balance for your health and wellbeing. 

If this sounds of interest, then apply today!!

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. 

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