3rd Line Networks Technical Manager

United Kingdom
  1. Full Time
  2. IT/Technology
19194
Posting date:25 Jun, 2020
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3rd Line Networks Technical Manager

Location: Newbury (Full-time remote working during COVID-19)
Salary: Competitive        
Hours: 37.5

 

COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.


 
Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance. Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics to continually improve customer experience.  

 

What will you be doing? 

 

You will be effectively managing the 3rd Line internal and Enterprise network teams to meet business defined SLA’s for incidents and changes as well as manage key stakeholders in the business that directly and indirectly interact with the 3rd Line internal and Enterprise networks team. Furthermore, you will identify potential service design issues, produce design improvement recommendations and work with support teams and requestors to agree workable solutions.


 
Who are we looking for?

 

  • Strong Networking Knowledge
  • Strong troubleshooting and investigative skills
  • Outstanding communication and collaboration skills
  • Previous leadership experience in some capacity in the IT industry

  
Ready? 

 

Posting End Date: 06/05/2020
 

Life at Vodafone

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