3rd line network security engineer

Bracknell, Berkshire
  1. Full Time
  2. IT/Technology
000000215356
Posting date:Thu 04, 2018
Engineering Authority (3rd line Network security Engineer)
Location is Bracknell/Birmingham
£excellent + great benefits 

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.



Technology at Vodafone 

Millions of people interact with Vodafone Technology every day without even realising it. Our products deliver many essential services that critical to the lives of many different people. We connect all sorts of businesses including banks, shops and the media to and critical services such as the emergency services. Our technology and network is the backbone to everything we deliver and without it we wouldn’t have a business. That’s why we’re investing heavily in it and we need talented people to help us deliver the next wave of innovation.  

Role Purpose:

Operating within the Vodafone Fixed Line Assure and Operate models, the main focus of this role is to provide the 3rd Line support required to resolve complex security and network related faults,  to support complex provide & change issues, and to deliver projects  and implementations to meet customer and platform requirements.
To contribute to UK Technology, & wider business, objectives to improve: fault management performance, Service reliability & Service performance
Providing technical support to Life Cycle Management activites.

Your main responsibilities will include:
  • Root Cause analysis for complex major incidents & escalated faults
  • Delivery of complex network and security projects
  • Planning, management, support, and execution of change activity
  • Assist with the definition, & embedding, of a consistent set of processes & measures across all key interfaces.
  • Support the on-going development of ‘frontline’ Customer Service teams.
  • Support new technology, service & solution acceptance from into 3rd line support.
  • Fault Diagnosis: Process of determining where in a system a fault has occurred and the root cause of problem, to the point where corrective action can be taken.
  • Incident Management: Manages the lifecycle of all incidents to prevent the same Incidents from happening and to minimize the impact of incidents that cannot be prevented on customer and business.
  • Analysis: Examines and evaluates relevant information to select the best course of action from among various alternatives.



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