3rd Line Engineer

Newbury, Berkshire
  1. Full Time
  2. IT/Technology
Posting date:08 May, 2018
Engineering Authority – Life Cycle Management 3rd line Network Engineer
Newbury/Bracknell preferred
£excellent + great benefits 

3rd line network engineer experience on large networks
Cisco CCNA / CCNP qualification
Nokia NRS / SRA qualifications
WAN/Core networks experience
Good communication
AGILE project management

Role Purpose:

As part of the 3rd Line Operations IP Networks team at Vodafone you will be responsible for ensuring we adhere to our life cycle management responsibilities. 

To maintain the domain infrastructure throughout its lifecycle in order to ensure Services are delivered at the required level of availability and performance through pro-active service assurance. You will be contributing to the Customer Services and wider business objectives to improve the management of our network infrastructure across much of our core and customer networks.

Provide input to and assist with the introduction of new services and changes to existing infrastructure to ensure life cycle management responsibilities are considered and driven forward.


Deliver directly and through the 3rd line IP Networks Operations team an assessment and response to all security vulnerabilities that are raised through a number of sources. This is both reactive responses but also the proactive management of live vulnerabilities found by the operational, security or engineering teams, as part of a wider LCM team across Technology.
Review and assess configuration, patching and roadmap requirements across the same IP network infrastructure, to ensure we deliver against our regulatory requirements for lifecycle management of our products and services. This includes working with our Product, Engineering and Account teams to deliver roadmaps and financing for ensuring we manage infrastructure the is approaching end of life milestones.
Manage implementation of mitigation and patching solutions either directly through the 3rd line team or where appropriate via onshore and offshore implementation teams. 
Actively take part in testing new elements, builds and services to ensure support requirements are adhered to.
Assist project teams during the stability period to ensure support calls are resolved.
Provide advice and guidance to less experienced team members and colleagues where required.
Ensure that first line and second line teams are equipped to provide effective support via basic guidance, training, presentation and mentoring.
Provide clear and concise communications to management including senior management and other teams at all times.
Report on/analyse the KPI metrics and lead investigations into the issues affecting these KPIs
Working on Core and Secure infrastructure where Security Clearance accreditation is a fundamental requirement.

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.

Technology at Vodafone 

Millions of people interact with Vodafone Technology every day without even realising it. Our products deliver many essential services that critical to the lives of many different people. We connect all sorts of businesses including banks, shops and the media to and critical services such as the emergency services. Our technology and network is the backbone to everything we deliver and without it we wouldn’t have a business. That’s why we’re investing heavily in it and we need talented people to help us deliver the next wave of innovation.  

Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. 

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