Operating within the Vodafone Assure and Operate models, the main focus of this role is to:
Provide the 3rd Line support required to resolve complex faults, & support complex provide & change issues, on a core business hours and 24/7 support basis.
Contribute to the GNO, & wider business, objectives to improve: fault management performance, Service reliability & Service performance
Provide Infrastructure delivery and implementations to meet customer and platform requirements.
This is a real-time operational role providing a ‘Centre of excellence’ for supporting complex multi-technology solutions, in addition to a providing a comprehensive knowledge of specific technologies
Experience in an appropriate Telecommunications role
Ability to work unsupervised for extended periods, managing multiple goals and priorities.
Ability to remain calm when working to demanding timescales and deadlines.
Excellent communication skills, written and verbal.
Experience of Incident, Problem and Change Management Processes
SD WAN (configuration, implementation and trouble-shooting)
Thorough understanding of IP/MPLS networks/services in a Service Provider/ISP environment.
Deep experience of working with [2 from 3] Cisco, Nokia and Juniper network routing and switching devices.
Sound understanding of routing protocols (in particular BGP and IS-IS) and switching principles, QoS and MPLS.
CCNP (SP/JNCIP-SP, or equivalent experience)
A clear and analytical approach to problem solving.
Network function virtualisation exposure.
Whilst not essential, a good appreciation of scripting, or programming would be a distinct advantage.
What’s in it for you?
28 days holiday (with the option to buy or sell 5 days) plus public holidays
Pension matching scheme of up to 10%
5 paid days leave for charity projects
MyChoices portal - cycle to work scheme, 100’s of retail discounts, shares and salary sacrifice schemes
Vodafone family and friends discount
Interest free commuter loan
Global parental leave policy for all new parents coming in 2020 which includes 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
Access to Vodafone University and LinkedIn Learning
Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.
Get to know us better here and find out what life at Vodafone could be like for you.
Please contact email@example.com for any application-related enquiries.
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