Connecting everybody for a better future is what makes us who we are.
We believe that great customer service starts with the ambition to deliver an effortless customer experience; this means resolving a query first time.
At Vodafone it is our mission to create the future and we do so by being brave; we experiment and learn fast. We work collaboratively to get it done, together and we earn our customer’s loyalty by putting them at the forefront of everything we do. This is the spirit of Vodafone.
We need individuals who are determind to solve problems and provide resolutions for our customers.
Homebased Customer Service Adviser
We are passionate about making a difference to our customer's lives and we need people who share the same vision. Whether it’s assisting customers with their broadband, a bill query or upgrading their phone, our advisers need to build an instant rapport and be comfortable having a wide range of conversations.
In order to build strong relationships everyday, we need to adapt to our customers needs and communicate in a way that works for them. We will find a solution to fix their problem.
With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers that need some tips and advice. Our Technology Support team play a vital role in what we do. Got an understanding of how people and technology come together? Passionate to learn more? Then you'd fit right into this Support Team.
We have a variety of roles helping customers with their devices and broadband where using your skills will make a big difference.
Our Customer Relations team take care of our customers complaint so if this is an area you have experience in, you'd be a great fit for the team.
Put your leadership skills to the test and push our teams to reach their full potential. You would be remotely managing and motivating a team of up to 15 advisers who would be homebased across the UK.
Your role is vital in inspiring and supporting our advisers in providing effortless customer experiences every day. Responsibilities will include supporting your teams mental wellbeing, continuous performance and quality improvement, ensuring training and compliance is completed, and speaking to customers when escalations are required. You will be supported by a Senior Adviser Group who will be dedicated to support advisers in the live environment.
We have teams behind the scene that support scheduling, reporting and insights, data analytics and the building of new products and systems.
Our leadership teams help to shape and create an environment for advisers to be more collaborative, more agile and better prepared to solve customer problems. For a passionate and determined adviser, there are many areas to progress including Billing and Operations, Forecasting and Planning and our Customer Experience team, to name just a few.