Connecting everybody for a better future is what makes us who we are.


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We believe that great customer service starts with the ambition to deliver an effortless customer experience; this means resolving a query first time.  At Vodafone it is our mission to create the future and we do so by being brave; we experiment and learn fast. We work collaboratively to get it done, together and we earn our customer’s loyalty by putting them at the forefront of everything we do.  This is the spirit of Vodafone. We need individuals who are determind to solve problems and provide resolutions for our customers.


Our Roles


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Homebased Customer Service Adviser

We are passionate about making a difference to our customer's lives and we need people who share the same vision. Whether it’s assisting customers with their broadband, a bill query or upgrading their phone, our advisers need to build an instant rapport and be comfortable having a wide of conversations. In order to build strong relationships everyday, we need to adapt to our customers needs and communicate in a way that works for them. We will find a solution to fix their problem.

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Specialised Support

With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers that need some tips and advice. Our Technology Support team play a vital role in what we do. Got an understanding of how people and technology come together? Passionate to learn more? Then you'd fit right into this Support Team. We have a variety of roles helping customers with their devices and broadband where using your skills will make a big difference. Our Customer Relations team take care of our customers complaint so if this is an area you have experience in, you'd be a great fit for the team.


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Team Leaders

Put your leadership skills to the test and push our teams to reach their full potential. You would be remotely managing and motivating a team of up to 15 advisers who would be homebased across the UK. Your role is vital in inspiring and supporting our advisers in providing effortless customer experiences every day. Responsibilities will include supporting your teams mental wellbeing, continuous performance and quality improvement, ensuring training and compliance is completed, and speaking to customers when escalations are required. You will be supported by a Senior Adviser Group who will be dedicated to support advisers in the live environment.


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Other Opportunities

We have teams behind the scene that support scheduling, reporting and insights, data analytics and the building of new products and systems. Our leadership teams help to shape and create an environment for advisers to be more collaborative, more agile and better prepared to solve customer problems. For a passionate and determined adviser, there are many areas to progress including Billing and Operations, Forecasting and Planning and our Customer Experience team, to name just a few.


List #1

Life at Vodafone

Vodafone UK creating a digital future for all

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Technology

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6/15/2021

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"My vision revolves around two things. One, offering the very best products and services to our customers. Two, building a future that is sustainable, inclusive and fair. They are inherently interlinked, and I think Vodafone is uniquely placed to make them a reality." Closing the digital divide "I also want us to use our technology to help build a digital future that’s better for everyone."  Digital inclusion – connecting the disconnected – is a core part of our purpose as a company. "Technology can enhance our lives in so many ways – just think how much we do online these days, particularly as a result of the pandemic lockdowns. But many people don’t have access to it. And even if they do, many don’t know how to make the most of it. We want to change that, because digital inclusion – connecting the disconnected – is a core part of our purpose as a company." Protecting our planet"We’ve already done a lot to reduce our carbon footprint using science-based targets.""But now we’re going further, faster. We’re pledging to eliminate all carbon emissions from our own activities by 2027 and those of our suppliers by 2030." "We’re building a digital future that’s sustainable, inclusive, and fair for all the communities we serve."#TogetherWeCan Join us on our mission to protect the planet and close the digital divide - Search for jobs today. Read More   Search for Jobs

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CEO of Vodafone UK, Ahmed Essam outlines his vision for creating a digital future that’s sustainable, inclusive and fair.

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Yassir's Vodafone journey so far

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Customer Service

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6/11/2021

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“My name is Yassir Hussain, I started my journey at Vodafone UK in November 2020 and my role has involved working remotely from home on the Telesales and Retention campaign. I love working for one of the leading mobile networks and have been supported incredibly during my time here by coaches and my managers. Vodafone is an incredibly open company with a fantastic work culture, which has allowed me to easily settle into my role and motivated me to really apply myself to ensure that I work to a really high standard. I have applied a driven, can-do attitude and in return, along with the support the company has offered, it has allowed me to achieve exceptional results and meet my targets. The role has rewarded me very well and the commission structure in place is really motivating. Throughout my time at Vodafone, I have consistently promoted the network to the highest levels allowing me to bring new customers into our family here at Vodafone UK.” Interested in a career supporting our customers? Join our Vodafone family today. Search for Contact Centre roles   

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Hear what Yassir enjoys about working at Vodafone and what he’s achieved since joining us remotely last year.

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International Women's Day 2021at Vodafone UK

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Diversity & Inclusion

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3/9/2021

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To mark International Women’s Day this year, we want to shine a light on all the inspirational women at Vodafone and the amazing people who support them. This isn’t just about our high-flyers or the ‘usual’ faces: we want to uncover the people doing extraordinary things in their everyday life, the #ExtraordinaryInTheOrdinary. Want to know more about Life at Vodafone? Click the button below! Tell me more!   

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Celebrations of International Women's Day 2021at Vodafone UK. Shining a light on Vodafone's truly inspiration women. We #ChooseToChallenge.

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Introducing the diaries of our virtual recruits

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Diversity & Inclusion

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9/21/2020

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During the lockdown, we continued to hire across the globe. We’ve continued to conduct interviews and we’ve continued to welcome new members into our teams. But this time it’s virtual.  Since the start of lockdown our digital journeys have been accelerated. We have welcomed over 345 new joiners in Vodafone Group-UK, alone. Our face-to-face interviews have moved to Skype and although many of our assessments were already online, more focus has gone into upskilling recruiters and improving the virtual assessment experience.  A lot has changed. Not just for our recruiting teams, but for our new joiners as well. Imagine joining a company without physically meeting anyone. Without ever stepping foot in your office. This has been the reality for many employees around the world. As we went into lockdown, we asked our new joiners to document their experience of joining a company virtually. We wanted to hear the truth about their excitement and concern in these uncertain times, and it’s been great to see from their video logs, that the experience has been positive.  This is how we #StayConnected while we #StayHome. In order to accommodate our new virtual lives, all of our new joiners are now invited to a virtual-induction which is spread out over the first week. They receive their IT equipment before day one, with clear guidance on how to set it up, and are involved in a week full of various activities and sessions to help them get started, feel included and get to know Vodafone better. Our employees have been inventing new ways to continue regular work-life, from home. From virtual cafés to surprise birthday cake deliveries. There are some perks to working from home. Like popping to your favourite bakery in between meetings or soaking up some well-needed vitamin D on a beautiful day. In many ways, these uninvited circumstances have brought us together in ways we didn’t expect. We’ve seen virtual yoga sessions, global webinars, we’ve even shifted from cards to videos for birthdays and those leaving us.  We appreciate these times are hard on everyone, but if you are currently looking for a new start, know that our recruitment process is all ready to go, from home. Check out our available opportunities now.  Search Careers 

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Here's how our new joiners have been getting on during lockdown!

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