Connecting everybody for a better future is what makes us who we are.


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We believe that great customer service starts with the ambition to deliver an effortless customer experience; this means resolving a query first time.  At Vodafone it is our mission to create the future and we do so by being brave; we experiment and learn fast. We work collaboratively to get it done, together and we earn our customer’s loyalty by putting them at the forefront of everything we do.  This is the spirit of Vodafone. We need individuals who are determind to solve problems and provide resolutions for our customers.


Our Roles


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Homebased Customer Service Adviser

We are passionate about making a difference to our customer's lives and we need people who share the same vision. Whether it’s assisting customers with their broadband, a bill query or upgrading their phone, our advisers need to build an instant rapport and be comfortable having a wide of conversations. In order to build strong relationships everyday, we need to adapt to our customers needs and communicate in a way that works for them. We will find a solution to fix their problem.

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Specialised Support

With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers that need some tips and advice. Our Technology Support team play a vital role in what we do. Got an understanding of how people and technology come together? Passionate to learn more? Then you'd fit right into this Support Team. We have a variety of roles helping customers with their devices and broadband where using your skills will make a big difference. Our Customer Relations team take care of our customers complaint so if this is an area you have experience in, you'd be a great fit for the team.


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Team Leaders

Put your leadership skills to the test and push our teams to reach their full potential. You would be remotely managing and motivating a team of up to 15 advisers who would be homebased across the UK. Your role is vital in inspiring and supporting our advisers in providing effortless customer experiences every day. Responsibilities will include supporting your teams mental wellbeing, continuous performance and quality improvement, ensuring training and compliance is completed, and speaking to customers when escalations are required. You will be supported by a Senior Adviser Group who will be dedicated to support advisers in the live environment.


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Other Opportunities

We have teams behind the scene that support scheduling, reporting and insights, data analytics and the building of new products and systems. Our leadership teams help to shape and create an environment for advisers to be more collaborative, more agile and better prepared to solve customer problems. For a passionate and determined adviser, there are many areas to progress including Billing and Operations, Forecasting and Planning and our Customer Experience team, to name just a few.


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Life at Vodafone

International Women's Day 2021at Vodafone UK

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Diversity & Inclusion

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3/9/2021

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To mark International Women’s Day this year, we want to shine a light on all the inspirational women at Vodafone and the amazing people who support them. This isn’t just about our high-flyers or the ‘usual’ faces: we want to uncover the people doing extraordinary things in their everyday life, the #ExtraordinaryInTheOrdinary. Want to know more about Life at Vodafone? Click the button below! Tell me more!   

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Celebrations of International Women's Day 2021at Vodafone UK. Shining a light on Vodafone's truly inspiration women. We #ChooseToChallenge.

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Introducing the diaries of our virtual recruits

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Diversity & Inclusion

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9/21/2020

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During the lockdown, we continued to hire across the globe. We’ve continued to conduct interviews and we’ve continued to welcome new members into our teams. But this time it’s virtual.  Since the start of lockdown our digital journeys have been accelerated. We have welcomed over 345 new joiners in Vodafone Group-UK, alone. Our face-to-face interviews have moved to Skype and although many of our assessments were already online, more focus has gone into upskilling recruiters and improving the virtual assessment experience.  A lot has changed. Not just for our recruiting teams, but for our new joiners as well. Imagine joining a company without physically meeting anyone. Without ever stepping foot in your office. This has been the reality for many employees around the world. As we went into lockdown, we asked our new joiners to document their experience of joining a company virtually. We wanted to hear the truth about their excitement and concern in these uncertain times, and it’s been great to see from their video logs, that the experience has been positive.  This is how we #StayConnected while we #StayHome. In order to accommodate our new virtual lives, all of our new joiners are now invited to a virtual-induction which is spread out over the first week. They receive their IT equipment before day one, with clear guidance on how to set it up, and are involved in a week full of various activities and sessions to help them get started, feel included and get to know Vodafone better. Our employees have been inventing new ways to continue regular work-life, from home. From virtual cafés to surprise birthday cake deliveries. There are some perks to working from home. Like popping to your favourite bakery in between meetings or soaking up some well-needed vitamin D on a beautiful day. In many ways, these uninvited circumstances have brought us together in ways we didn’t expect. We’ve seen virtual yoga sessions, global webinars, we’ve even shifted from cards to videos for birthdays and those leaving us.  We appreciate these times are hard on everyone, but if you are currently looking for a new start, know that our recruitment process is all ready to go, from home. Check out our available opportunities now.  Search Careers 

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Here's how our new joiners have been getting on during lockdown!

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Sophie’s Story: “With everything I’ve been through, I’ve always been met with empathy & compassion

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Customer Service

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11/22/2019

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It's hard to explain but there's a sense of belonging at Vodafone... Mental Health problems affect 1 in 4 people annually and is something no one should feel ashamed of. We prefer to look at this statistic as 4 in 4 people, as every one of us will be affected by worry or a recurring issue at some time in our lifetime. Sophie is a Senior Manager within the Customer Experience team and tells her personal story of dealing with anxiety whilst working here at Vodafone. “Throughout my career, I’ve worked within many different roles and business areas at Vodafone. I first joined IT as a Business Analyst and now I’m a Senior Manager within Customer Experience. In every role, I’ve been lucky enough to have had the opportunity to challenge myself, grab new opportunities and develop my skills.  At some point during our lives, we all go through major life events and I’ve been through my fair share of these at Vodafone. Throughout all of this, I have received incredible support from the business.  When I found out I was going to be a mother, I had anxiety about taking time off work and how it would affect my career. There’s a perception that taking a substantial amount of time off impacts how people view new mums, but it was returning to work and finding that work-life balance with a new baby that was my biggest concern. From the moment I told my manager I was expecting, I was reassured. Vodafone offers a brilliant ‘Return to Work’ program, designed to ease parents back into the workplace after parenthood. I felt supported and welcomed when I came back to work and any doubts about the impact it may have on my career were completely forgotten. It’s hard to explain but there’s a sense of belonging at Vodafone. With everything I’ve been through, I’ve always been met with empathy, compassion, and support. It’s not just the policies in place or amount of holiday you receive as an employee that makes Vodafone a great place to work – it’s the culture. It’s truly embedded into every department, every manager and every team member.  As well as compassion, Vodafone introduced me to their ‘Employee Assistance Programme’ which put me in touch with a therapist in my hometown. These sessions taught me how to manage my anxiety and allowed me to talk to people in confidence.   Fast forward to today, I have a truly brilliant team helping me to challenge the ‘status quo’ and I feel confident in maintaining my anxiety, in work or outside of work. I'm proud to say I have a career in an area that I am truly passionate about and a positive work-life balance. Vodafone enables me to Be Unlimited”.   Vodafone is passionate about supporting their employees and helping them thriVe. If you’d like the opportunity to be a part of that, take a look at our live Customer Service vacancies below. Contact Centre Jobs

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Here we share Sophie’s story on how Vodafone supported her through her journey with anxiety.

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Edisa’s Journey at Vodafone

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Customer Service

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10/31/2019

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Hear about Edisa’s Journey to becoming a successful Team Leader here at Vodafone UK! “Hi, I’m Edisa - before joining Vodafone, I worked in a law firm as a Paralegal Advisor in Leeds. It was a 9-5 job, which mainly involved lots of paperwork. Unfortunately, the firm closed and I was made redundant. Having completed a law degree and being made redundant, I decided to bite the bullet and apply for a Sales Advisor position at Vodafone! The role was based at the brand new Call Centre in Leeds, and initially, there were only 9 agents. I had never done sales before, I thought there was no way that I could sell, but I thought I would apply and see how it goes. It was initially very daunting, and I was apprehensive but I didn’t need to worry as everyone made me feel equal. I had fantastic training support, they get the best out of you and the onsite training is something I will never forget. I love the role, the company, the vibe, and diversity. It’s fun, vibrant and an electric place to work. I love coming into work! My manager was amazing – taking the time to understand what motivated me to earn money – well that was an easy one. Holidays, shoe and, clothes. She then taught me how to earn my full potential earnings – and now I want more! I aspired to become a Team Manager, and I was always getting recognition for the skills that I had built. My Managers constantly supported me, providing me with coaching, and giving me additional responsibility. After coaching for 3 months, My Manager approached me to apply for a TM role. He gave me full confidence and reassurance to apply My best moment at Vodafone – getting the news that I had passed the interview, and having my team of 14 members of staff, and the opportunity to work on new projects all the time. My Team has just been nominated for team of the quarter, and I have won a trip to Switzerland, vouchers, a trip to London and recently been nominated for being an Unsung hero award! If you want to work in a diverse, electric and fun work environment, Vodafone is the place for you!” Create your own Vodafone journey and join our Manchester Sales team!  View Contact Center Jobs   

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Hear about Edisa’s Journey to becoming a successful Team Leader here at Vodafone!

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