Digitally focused and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.
Our Typical UK Roles...
User Experience/Interface Manager
You’ll be an expert in designing user centric digital experiences on apps and web portals. You’ll also be inspired to design and deliver user friendly, intuitive and easy to access web pages and applications that excite customers leading to higher levels of engagement and satisfaction. You will be excited by the chance to bring best in class approach and principles to make a real difference to the user experience.
Digital App/Web Manager
You’ll be owning the definition and execution of our Digital Care Strategy making the My Vodafone app and Vodafone website the primary interaction platform for customers. You will be accountable for the overall digital care experience, roadmap and capabilities delivered through the web and app. Working closely with other Group teams and across markets, you will have the energy and ability to drive scale and successful execution of the strategy to meet customer needs and commercial objectives.
Customer Care Manager
You will be responsible for driving customer care excellence across all Vodafone markets; supporting day to day contact with our customers via live care channels, whether that be digital or over the phone.
Customer care operations are driven from the local markets, where a significant amount of our customer contact is delivered by third parties. You will play a critical part in helping to set the strategy blueprints, standards and must ensure the successful implementation of these principles. You will be excited by the chance to design and implement exciting technology in the pursuit of providing care in a way that is relevant and exciting to customers. This includes chatbots, AI, Asynchronous messaging and innovative call centre solutions.
Interested? It’s time to submit your application. Don’t worry, our application process isn’t too long, but that doesn’t mean you should rush it.
Remember, this is your time to knock the competition out the park. And if you want game, set and match you’re going to have to go all out when it comes to selling your relevant skills, experience and personal values. We want to know all about you and why we should hire you over everyone else. First impressions count, so show us what you’re made of.