Connecting everybody to live a better today and build a better tomorrow is what makes us who we are. You can see it throughout our game-changing history. From the first ever text message sent in the UK, to our unlimited thinking connecting the nation with 5G.

We believe that great customer service should be about overcoming personal technical challenges and solving unique customer problems, not responding from a script and answering the same questions again and again.

That’s why we are aiming to deliver the UK’s most engaging digital customer experience. We need experts who can solve problems and give expert views, moving from headsets to innovative digital mind-sets and creating long-term opportunities rather than simply offering a short-term job.


To make this happen we need specialists who will lead this transformation. Helping shape and create an environment that is more open, more collaborative, more agile and more prepared to solve unique customer problems. And we need Advisors who want the freedom to explore. To build rapport. To solve problems across multiple channels. To be switched on, rather than simply stuck on a call.

If you’re a customer service professional with the skills and ambition to help transform the way we connect with our customers we’d love to hear from you. 


Our roles


Customer Service Advisor

Our goal is to give our customers an incredible service. We genuinely want to make a difference to our customer’s lives. Which is why we’re looking for passionate Customer Service Advisors who share the same vision.

Whether it’s assisting them with their broadband, a query about their bill, upgrading their phone, or helping a business discover new ways to grow, our Customer Service Advisors build strong relationships every day.

We communicate with our customers in a way that works for them, whether that’s through social media, online chat or over the phone.If you’re a natural problem-solver, you could have a place in our Stoke, Newark, or Manchester sites. You’ll connect with a vibrant, ambitious culture with a strong focus on personal development.

Sales Advisor

Can you handle the fast-paced, exciting world of sales? Our Sales Advisors know how to juggle sales goals and deliver the best service imaginable.

 You’ll be helping a range of people, from personal customers trying to decide which phone to get to business customers who need to steer their business in the right direction.

Working in an inspired environment every day, you’ll have access to our continuous training and development to push your ambitions further.

Team Leaders

Put your perfected people skills to the test and push our teams to reach their full potential. You could be managing and motivating a team of 10-12 Advisors in one of our contact centres. See where a Team Leader role could take your career and apply online.

Specialised Support


With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers that need some tips and advice. Our Tech Support team are the beating heart of what we do. Have you got a natural understanding of how people and technology come together? Then you’d fit right in with our support team.

 

We have a variety of roles helping customers with their devices and broadband where using your unique skills will make a big difference. You’ll enjoy a supportive culture, skill training and great benefits.

Leadership

Our leadership teams are innovating and driving change to enable us to deliver the UK’s most engaging digital customer experience.

 

We look for the talent and ambition to innovate. To help shape and create an environment that is more open, more collaborative, more agile and more prepared to solve unique customer problems.

 

Of course, as well as the teams helping our customers directly in the contact centres, there are many other opportunities in areas which support them to provide the best customer experience, including Billing and Operations, Forecasting and Planning and our Customer Experience team, to name just a few.


Application Process


Throughout our recruitment journey, we’ll be assessing you for the role. But rest assured, we’ll also share lots of information and support you through it, to help you be your best. 

Let us know you’re interested in a role by applying online and telling us all about yourself. We can’t wait to hear from you.


Telephone interview

If we like your application we’ll invite you to take part in phone interview. This gives us an opportunity to get to know you better, whilst giving you a chance to ask us some burning questions about the role and what it’s like to work at Vodafone.


Face-to-face assessment

If you ace the phone interview, we will invite you for a face-to-face assessment. This is where we’ll get to know each other and see if you’re a good fit for the role. Depending on the role, this could be either for an interview or an assessment centre. This will simply involve exercises that are relevant to the role you’ve applied for. But don’t worry – we’ll give you all the advice and information you need to be your best


The offer

After your final interview or assessment we’ll get back to you with feedback. If you’re right for the role, we will be delighted to start the process of welcoming you to Vodafone. Please note – we’ll need to run some pre-employment screening before you join us, and all offers are subject to passing these checks.


Just some of our recent awards