Connecting everybody to live a better today and build a better tomorrow is what makes us who we are.
You can see it throughout our game-changing history. From the first ever text message sent in the UK over 25 years ago, to the only telecoms company in the 2019 Sunday Times Top 25 Best Big Companies to Work For.
You can see it in the way our unlimited thinking will connect the nation with 5G. From using the underside of manhole covers for masts to commissioning a report into how digital technology can help alleviate loneliness among the over 50s.
You can see it in the way we look at the skills needed for the future. By 2020 the UK will need a million more tech workers. That’s why we’re investing in talent like no other. The Vodafone Digital Degree, The Vodafone University, Code Like a Girl and Code Ready are just four of many initiatives that are enhancing digital skills, building confidence and creating more opportunities for Vodafone colleagues.
And you can see it in the way we are re-imagining customer service by designing the contact centres of tomorrow.
We believe that great customer service should be about overcoming personal technical challenges and solving unique customer problems, not responding from a script and answering the same questions again and again.
That’s why we are aiming to deliver the UK’s most engaging digital customer experience. We need experts who can solve problems and give expert views, moving from headsets to innovative digital mind-sets and creating long-term opportunities rather than simply offering a short-term job.
To make this happen we need specialists who will lead this transformation. Helping shape and create an environment that is more open, more collaborative, more agile and more prepared to solve unique customer problems.
And we need advisors who want the freedom to explore. To build rapport. To solve problems across multiple channels. To be switched on, rather than simply stuck on a call.
If you want to create a rewarding future, join and help us create the digital customer experience of tomorrow.
Types of role
Customer Service Adviser
Our goal is to give our customers an incredible service. We genuinely want to make a difference to our customer’s lives. Which is why we’re looking for passionate Customer Service Advisors who share the same vision.
Whether it’s assisting them with their bill or upgrading their phone, or helping a business discover new ways to grow, our Customer Service advisers build strong relationships every day.
If you’re a natural problem-solver, you could have a place in our Stoke, Newark, or Manchester sites. You’ll connect with a vibrant, ambitious culture with a strong focus on personal development.
Can you handle the fast-paced, exciting world of sales? Our Sales Advisors know how to juggle sales goals and delivering the best service imaginable.
You’ll be helping a range of customers, from everyday customers trying to decide which phone to get to business customers who need to steer their business in the right direction.
Working in an inspired environment every day, you’ll have access to our continuous training and development to push your ambitions further.
With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers that need some tips and advice. Our Tech Support team are at the beating heart of what we do. Have you got a natural understanding of how people and technology come together? Then you’d fit right in our support team.
We have a variety of roles helping customers with their devices and broadband where using your unique skills will make a big difference. You’ll enjoy a supportive culture, skill training and great benefits.
Put your perfected people skills to the test and push our teams to reach their full potential. You could be managing and motivating a team of 10-12 Advisers in one of our contact centres. See where a Team Leader role could take your career and apply online.
Our career paths
We strongly believe that everyone needs to know how their career might be able to progress. It’s vital for ambitious staff who want to keep climbing that career ladder. And what better place to spread your wings that at a large organisation like Vodafone, where’s there are loads of directions you can fly in?
Check out our Life @ Vodafone page for a few examples of some of the careers stories taken by some of our current people.
Throughout our recruitment journey, we’ll be assessing you for the role. But rest assured, we’ll also share lots of information and support you through it, to help you be your best.
Let us know you’re interested in a role by applying online and telling us all about yourself. Our application process isn’t too long - but that’s no excuse to start slacking. Remember, you need to stand out from the crowd and this is your chance to make the right first impression, so take your time.
Video or Phone Interview
If you fit the bill, we’ll let you know that we’d like to invite you to take part in a phone or video interview. This gives us an opportunity to get to know you better, whilst giving you a chance to ask us some burning questions about the role, and what it’s like to work at Vodafone.
Congrats, if you ace the phone or video chat, we will invite you for an interview. This is where we both interview each other to see if we’re a good fit for you and vice versa. We will either meet you in person for a chat, or depending on the role, you may be invited to an assessment centre. This will simply involve assessment exercises that are relevant to the role you’re after.
But don’t worry – we’ll give you all the advice and information you need to be your best.
After your final interview we’ll get back to you with feedback. If you’ve made the cut, we will be delighted to start the process of welcoming you to Vodafone. Please note – we’ll need to run some pre-employment screening before you join us, and all offers are subject to passing these checks.