Many people with a disability use or carry something – whether that’s a wheelchair, guide dog, hearing aid or white cane – that visibly indicates what the disability might be.
But other disabilities, such as autism, dementia, mental health issues or learning difficulties, are not so obvious.
Under the Hidden Disability Sunflower scheme, people with such disabilities can choose to wear a lanyard bearing a sunflower logo as a subtle way of letting others know that they may require additional support, assistance or time.
All Vodafone UK retail store staff have now received training on how to interact appropriately with customers who have hidden disabilities.
“We are thrilled that Vodafone has joined the Sunflower Scheme to recognise its colleagues and customers who have a hidden disability,” said chief executive Paul White.
“By recognising the sunflower and its meaning to the wearer, colleagues and customers will receive a greater sense of wellbeing and understanding while working in or visiting your stores.”
- taking more time at the till;
- speaking face-to-face to allow for lip-reading;
- using clear and easy-to-understand language;
- helping with hard-to-reach products;
- making others aware a person may be struggling or having behavioural issues.
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