Sophie’s Story: “With everything I’ve been through, I’ve always been met with empathy & compassion



It's hard to explain but there's a sense of belonging at Vodafone...



Mental Health problems affect 1 in 4 people annually and is something no one should feel ashamed of. We prefer to look at this statistic as 4 in 4 people, as every one of us will be affected by worry or a recurring issue at some time in our lifetime.

Sophie is a Senior Manager within the Customer Experience team and tells her personal story of dealing with anxiety whilst working here at Vodafone.

“Throughout my career, I’ve worked within many different roles and business areas at Vodafone. I first joined IT as a Business Analyst and now I’m a Senior Manager within Customer Experience. In every role, I’ve been lucky enough to have had the opportunity to challenge myself, grab new opportunities and develop my skills. 

At some point during our lives, we all go through major life events and I’ve been through my fair share of these at Vodafone. Throughout all of this, I have received incredible support from the business. 

When I found out I was going to be a mother, I had anxiety about taking time off work and how it would affect my career. There’s a perception that taking a substantial amount of time off impacts how people view new mums, but it was returning to work and finding that work-life balance with a new baby that was my biggest concern.

From the moment I told my manager I was expecting, I was reassured. Vodafone offers a brilliant ‘Return to Work’ program, designed to ease parents back into the workplace after parenthood. I felt supported and welcomed when I came back to work and any doubts about the impact it may have on my career were completely forgotten.

It’s hard to explain but there’s a sense of belonging at Vodafone. With everything I’ve been through, I’ve always been met with empathy, compassion, and support. It’s not just the policies in place or amount of holiday you receive as an employee that makes Vodafone a great place to work – it’s the culture. It’s truly embedded into every department, every manager and every team member. 

As well as compassion, Vodafone introduced me to their ‘Employee Assistance Programme’ which put me in touch with a therapist in my hometown. These sessions taught me how to manage my anxiety and allowed me to talk to people in confidence.  

Fast forward to today, I have a truly brilliant team helping me to challenge the ‘status quo’ and I feel confident in maintaining my anxiety, in work or outside of work. I'm proud to say I have a career in an area that I am truly passionate about and a positive work-life balance. Vodafone enables me to Be Unlimited”.  


Vodafone is passionate about supporting their employees and helping them thriVe. If you’d like the opportunity to be a part of that, take a look at our live Customer Service vacancies below.


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Here's how our new joiners have been getting on during lockdown!

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Hear about Edisa’s Journey to becoming a successful Team Leader here at Vodafone UK! “Hi, I’m Edisa - before joining Vodafone, I worked in a law firm as a Paralegal Advisor in Leeds. It was a 9-5 job, which mainly involved lots of paperwork. Unfortunately, the firm closed and I was made redundant. Having completed a law degree and being made redundant, I decided to bite the bullet and apply for a Sales Advisor position at Vodafone! The role was based at the brand new Call Centre in Leeds, and initially, there were only 9 agents. I had never done sales before, I thought there was no way that I could sell, but I thought I would apply and see how it goes. It was initially very daunting, and I was apprehensive but I didn’t need to worry as everyone made me feel equal. I had fantastic training support, they get the best out of you and the onsite training is something I will never forget. I love the role, the company, the vibe, and diversity. It’s fun, vibrant and an electric place to work. I love coming into work! My manager was amazing – taking the time to understand what motivated me to earn money – well that was an easy one. Holidays, shoe and, clothes. She then taught me how to earn my full potential earnings – and now I want more! I aspired to become a Team Manager, and I was always getting recognition for the skills that I had built. My Managers constantly supported me, providing me with coaching, and giving me additional responsibility. After coaching for 3 months, My Manager approached me to apply for a TM role. He gave me full confidence and reassurance to apply My best moment at Vodafone – getting the news that I had passed the interview, and having my team of 14 members of staff, and the opportunity to work on new projects all the time. My Team has just been nominated for team of the quarter, and I have won a trip to Switzerland, vouchers, a trip to London and recently been nominated for being an Unsung hero award! If you want to work in a diverse, electric and fun work environment, Vodafone is the place for you!” Create your own Vodafone journey and join our Manchester Sales team!  View Contact Center Jobs   

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Hear about Edisa’s Journey to becoming a successful Team Leader here at Vodafone!

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by

Kate Ward

by

Kate Ward