After travelling round Australia and returning home, I wasn’t sure if I was going to stay in Stoke. I had a look at the BIG companies to work for in the area and 15 years later I am still working for Vodafone and I love my job.
I started at Vodafone as a sales advisor; I had a little experience working in sales in sales part time whilst at university, so this role was my first ‘proper job’.
I worked as a sales advisor for 4 years, and then became a team manager. From there I moved into Enterprise sales, it was great to learn about the different products and service we offer and our business customers. I then moved into delivery in outsource which was managing relationships between partners and Vodafone.
During my time at Vodafone, I have had 2 children, this never held me back and I have been promoted both times shortly after returning. The support was fantastic and I was always kept in the loop and stayed in touch with friends and colleagues. The great thing about the maternity policy here is that Vodafone offer to reduce your working hours by 20% with no impact on pay for 6 months, so I was able to work for 4 days but still got paid as if I was working full time hours for 6 months! This was great as it gave me an extra day a week at home with my children and helped me settle back into work life.
12 months after returning into my Delivery Specialist role, I was then promoted to Operations manager running our retention teams. This is where I have been for the past 2 years. I currently have 130 staff members & 9 team managers. I feel very lucky to do a job that I love with the most amazing people, a fantastic work life balance.
My roles over the last 15 years have been so varied, from Enterprise to Consumer to working with partners, and running operations. I love the fast pace environment and so many opportunities to do something different and progress.
I have also been lucky enough to attend some amazing trips and incentives over the years; Paris, Prague, London and Dubai. During the trip to Dubai, we stayed at the amazing Atlantis hotel, went on a 4x4 safari also a seaplane from the palm to the Burj hotel!
Telesales and Retention is a great department to join, there is always something going; incentives, team building nights and yearly class awards where we recognise our people.
If you are looking for a reason to apply, you will be working with great people, a fantastic company to work for with great benefits.