When the job you do lets you make a positive difference to people’s lives, it’s a great day to be at work!
By day I’m a Customer Experience Manager, I look at how our customers interact with us, how we can support them, how we can change processes to make us easy to deal with, I spend a lot of time looking at what to do when things go wrong.
I’m also incredibly passionate about our LGBT+ community, locally and globally. I firmly believe that Vodafone can be a force for good in this space. This week I got to help make my belief into a reality.
We’ve just launched a new process to support our transgender customers in getting the proof they need to support their application for a Gender Recognition Certificate.
For those of you who might not know what a Gender Recognition Certificate is – it’s a document that transgender people can apply for to have their acquired gender legally recognised.
Of course this is an incredibly emotive process, and not one that you’d want to share with just anyone. Not only have we talked to all of our customer service teams about this, we’ve made our process completely digital. No potentially awkward conversations, no need to feel scared or build up to doing it, you just go to our website, fill in the form, pop it over to our team via email. We do the rest.
I could not be more proud of the company I work for.