My role in the RAF was to provide logistical support to the UK’s Chinook fleet of helicopters, so naturally my first role in Vodafone took a similar logistical theme. However, this time I was looking at arranging fibre to be delivered to a large enterprise customer with over 1,600 national branches. At the time I knew very little about fibre so the first task was to learn as much as possible. Fortunately, Vodafone provided all the relevant training and support to ensure that I could be successful.
Alongside my new role I was completing a degree in Leadership and Management, and I was able to take advantage of the extensive academic resources available on the Vodafone University. All of which helped pave the way to a quick promotion to the role of Delivery Specialist. I took on more responsibilities such as training new starters on how to deliver fibre, conducting quality checks and working with the project teams to drive delivery in adherence of processes.
During this time, I also took an opportunity to represent Vodafone at a Skiing Challenge in Klosters, Switzerland. This event was hosted by the charity “Supporting Wounded Veterans” where I was part of a four-man team from Vodafone competing against teams both corporate and medically discharged veterans. The aim was to ski over 100km in a single day along with completing a slalom challenge. In the build up to the event we received incredible support from the whole of Vodafone and as a team we raised over £10,000 for the charity in a 6-month period.
Career-wise, I was in the process of transitioning over to mobile networks, where I took on the role of delivering fibre to Vodafone’s mobile cell sites in the South West of the country, rather than an enterprise customers estate. I was working across a geographical area spanning all the way from the West coast of Wales down to Cornwall, Devon and up to the home counties. The majority of time I was managing various stakeholders, from landlords to external fibre suppliers, engineers and local councils, to providing status updates to senior management on critical coverage sites.
Recently I have been promoted to the role of Networks Manager Transmission Delivery and I have a small team both in the UK and an external team based in India. My role has evolved from looking after fibre delivery to managing a team to deliver both fibre and microwave solutions. Recently I have been mentoring an apprentice in the team to develop and support them in their role, while fulfilling their academic studies for their apprenticeship.
Every day has its own unique challenges, challenges that are all worthwhile when you hear the great feedback from our customers about the Vodafone network.