Customer Service at Vodafone: A love that’s hard to hide

When we ask our people what they like about working in our Wythenshawe Customer Service team, their passion and love for the job is hard to hide.

They love working in our modern office with our vibrant, friendly team, which is growing by the minute - meaning more opportunity for you to develop with one of Manchester biggest employers. We also offer complete training, as previous customer service experience isn’t required for our Customer Service Advisor roles. This includes a 3-week ‘classroom’ induction for our care roles, so that you feel ready and supported when it comes to helping our customers. Our brilliant benefits package also puts money back in your pockets for lots of life’s little essentials.


We’re heavily investing our Wythenshawe operation, bringing hundreds of new people into our Customer Service team as Customer Service Advisors and Customer Sales Advisors.

Our Customer Service Advisors need the empathy, ability and personality to provide a great customer experience for all our customers. They handle all sorts of queries relating to our mobile products and look to resolve situations at first contact with a happy customer.

Our Customer Sales Advisors love the fact they have the opportunity to earn uncapped commission, with typical on target earnings of £26,500. And as they’ll be handling all sorts of queries from customers, they need an excellent telephone manner and great communication skills. The ability to listen and ask the right questions is also really important, to understand what’s driving the customer to potentially look elsewhere. This role is all about personality and behaviours - resilience, determination, empathy and the rapport to quickly develop a relationship with any customer are key traits in order to provide excellent service.

As well as a highly competitive salary we offer a benefits package that includes:

- 33 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days
- Up to 80% discounted SIM only and Broadband packages for yourself, your family and friends
- Onsite Gym
- Barista style coffee shop
- Discounts at 100s of high street stores
- World leading maternity package
- Free health assessments to support your well-being
- Plus, many more

Apply to join our brilliant team today for a love you’ll find hard to hide.

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