Customer Service at Vodafone: Brilliant teams. Bursting with personality.

Which character are you?

Are you a Stand-up Pete or a Captain Claire? Would love to work with a Positive Paula or a Proper Nice Tom? Then join our Wythenshawe contact centre team. It’s a buzzing environment that feels like home for everyone working here, one big team that helps and supports each other as well as our customers.  

We’re investing in the team, recruiting for a number of Customer Service Advisors and Customer Sales Advisors. This means lots of opportunity for you to develop with one of Manchester’s biggest employers. 

We also offer complete training, as previous customer service experience isn’t required for our Customer Service Advisor roles. This includes a 3-week ‘classroom’ induction for our care roles, so that you feel ready and supported when it comes to helping our customers. Our brilliant benefits package also puts money back in your pocket for lots of life’s little essentials. And the support we give all our people will make you feel valued and welcome. 

To join us as a Customer Service Advisor you’ll need the empathy, ability and personality to provide a great experience for all our customers. You’ll handle all sorts of queries relating to our mobile products and look to resolve situations at first contact with a happy customer.

Join us as a Customer Sales Advisor for the opportunity to earn uncapped commission, with typical on target earnings of £26,500. As you’ll handle all sorts of queries from customers, you’ll have an excellent telephone manner and great communication skills. The ability to listen and ask the right questions is also really important, to understand what’s driving the customer to potentially look elsewhere. This role is all about personality and behaviours - resilience, determination, empathy and the rapport to quickly develop a relationship with any customer are key traits in order to provide excellent service.

As well as a highly competitive salary we offer a benefits package that includes:

    • 33 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days
    • Up to 80% discounted SIM only and Broadband packages for yourself, your family and friends
    • Onsite Gym- Barista style coffee shop
    • Discounts at 100s of high street stores
    • World leading maternity package
    • Free health assessments to support your well-being
    • Plus, many more

Apply to join our brilliant team today.

Life at Vodafone

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Customer Service at Vodafone: Brilliant teams. Bursting with personality.